Privacy Policy

1. Introduction

Basement Waterproofing Cookeville ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at basementwaterproofingcookeville.com or contact us about our services.

2. Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, and phone number when you submit a contact or estimate request form.
• Project details — descriptions of your waterproofing, mold, or foundation issue that you voluntarily provide.
• Usage data — standard web server logs including your IP address, browser type, pages visited, and time of visit. This data is collected automatically and is used only for site maintenance and analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule consultations and communicate about your project
• Improve our website and services
• Send occasional service-related communications (you may opt out at any time)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage & Security

Your information is stored securely using industry-standard measures. We use Cloudflare for web security and bot protection on all form submissions. While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure.

5. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some functionality of the site.

6. Third-Party Services

We use the following third-party services to operate our website and business:

• Cloudflare — website security, CDN, and bot protection
• GoHighLevel — customer relationship management (CRM) for storing contact information and managing leads

Each of these providers has their own privacy policy governing the use of your information.

7. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To make such a request, please contact us using the information below. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: